ITIL |business process management|BPM|process simulation|real-time management ITIL (the IT Infrastructure Library) is essentially a representation of practice for IT service management. It comprises a series of information which provide guidance on the quality provision of IT services. Despite its relative youth, ITIL is already in use in hundreds of organizations across the world.The FirstSTEP OBJECT REPOSITORY is a file-based system where all FirstSTEP classes and objects (entities that together form the complete model) are stored, including the simulation statistics. Objects in one model can easily be moved to another model through drag and drop operations. Computer Associates Unicenter TNG is an integrated enterprise management solution for IT resource management. With FirstSTEP linked to Unicenter TNG it becomes possible to achieve real time monitoring of business processes and to manage IT in regard to actual changes in business processes. |
