KNOWLEDGE MANAGEMENT |business process management|BPM|process simulation|real-time management With FirstSTEP® Charter 5.0 it is now possible to capture all information essential for documentation, communication and knowledge management of enterprise business process models. Capture critical process success factors and attributes Create enterprise-wide process knowledge base Model hierarchically organized processes (drill-down approach) Document complex processes Capture critical process success factors and attributes Create enterprise-wide process knowledge base Publish Web-enabled, multi-level, multi-view models Generate comprehensive reports on all processes and activities Export model data for simulation, analysis and monitoring of business processes

knowledge_management | business process management | process modeling | BPR | business process | document management | BPM | content management | ISO-9000 | Six Sigma | knowledge management | ITIL | process management | process mapping | business process reengineering | process simulation | real-time management |